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Support Policy

Support Policy

ApexonMedia.com

Effective Date: January 1, 2014
Last Updated: February 2026

1. Introduction

This Support Policy explains how customer assistance and communication are provided by ApexonMedia.com.

ApexonMedia.com is operated by Apexon Media Solutions, an MSME-registered digital services company serving global clients since 2014. We are committed to providing responsive, transparent, and professional support to all customers.

2. Support Channels

To ensure fast and convenient communication worldwide, we provide support through the following official channels:

💬 Instant Messaging Support

Customers may contact us via:

These platforms are our primary and fastest support methods.

🧑‍💼 Microsoft Teams Support

For structured discussions, project communication, or business inquiries:

Microsoft Teams Chat:
https://teams.live.com/l/invite/FEAWtrkym26eXiOyg4?v=g1

3. Working Hours

Our customer support operates during the following hours:

🕘 Working Hours: 9:00 AM – 11:00 PM (IST)
📅 Availability: Monday – Sunday

Messages received outside working hours will be answered during the next operational period.

4. Support Scope

Our support team assists with:

  • Service inquiries and pre-sales questions

  • Order guidance and delivery updates

  • Account usage instructions

  • Technical assistance related to purchased services

  • Policy and compliance clarification

  • General operational support

5. Response Time

Typical response times:

  • Instant messaging platforms: 10 minutes – 6 hours

  • Microsoft Teams discussions: Within 24 hours

Response time may vary during peak workload or holidays.

6. Customer Responsibilities

To receive faster support, users should:

  • Provide correct order details or transaction references

  • Clearly describe the issue or request

  • Communicate respectfully with support staff

  • Follow provided instructions carefully

Incomplete information may delay assistance.

7. Communication Policy

We maintain a professional support environment. The following behavior is not allowed:

  • Abusive or threatening language

  • Spam messaging

  • Repeated duplicate requests

  • Misleading or false claims

Violation may result in limited or discontinued support access.

8. Third-Party Platform Issues

Apexon Media Solutions provides guidance and assistance related to services; however:

  • We do not control third-party platforms (Google, Microsoft, YouTube, etc.)

  • Platform decisions such as suspensions or policy actions remain under their authority.

9. Centralized Support System

Support operations may be centrally managed across brands operating within the same professional service ecosystem to maintain consistent service quality and faster response handling.

10. Policy Updates

We may update this Support Policy periodically. Updated versions will be published on this page with a revised date.

Continued use of our services indicates acceptance of updated policies.

11. Contact Information

Company: Apexon Media Solutions (MSME Registered)
Service Coverage: Worldwide

📱 WhatsApp / Telegram / Viber / Zalo: +91 9166442829

WhatsApp (Fast Support):
https://wa.me/919166442829

Telegram (Fast Support):
https://t.me/adcouponstoreindia

Email:
sales@apexonmedia.com
apexonmediaindia@gmail.com


💼 Microsoft Teams: https://teams.live.com/l/invite/FEAWtrkym26eXiOyg4?v=g1
🌐 Website: ApexonMedia.com

Disclaimer

Support is provided for services offered directly by Apexon Media Solutions. Resolution timelines may depend on service type and third-party platform processes where applicable.